Please go to Reef Returns and follow the instructions to process your return. You must submit this form within 30 days of receiving your order to return or exchange a size.

If you received the wrong item, be sure to choose the "Print & Ship" option when prompted. The Happy Returns Bar service cannot currently accept returns of incorrect orders.

If you choose to return via the Happy Returns bar please note your drop-off location is a third party retailer (UPS, Staples, etc.) NOT a Reef retail store.

We currently offer size exchanges!

Orders that are not eligible for exchanges:
- Free of Charge Orders
- Orders shipped to a PO Box
- Orders shipped to Puerto Rico
These orders will not have the option to exchange in the Returns Portal. You will need to return the item and place a new order, or contact Consumer Care.

Interested in a different style? To process an exchange for a different color or style, you will need to return the original item and place a new order on our website for the replacement item. If you need help placing the order, please contact Consumer Care. We will honor the original price you paid; please ask us to confirm your original price.

To start your return and/or exchange, please go to Reef Returns within 30 days of receiving your order.

You have two options for returning:

A.*Quickest Option For Refund* Box-Free & Printerless Drop Off At Happy Returns: No label or box needed. Simply take your items to the nearest drop off location and present your QR code. Using this Happy Returns method is the quickest way to receive your refund or size replacement!

B. Box & Ship It: Follow the prompts to print the UPS shipping label. Securely pack all items and attach your return label to the package. If available, please use original packaging. Please DO NOT use the shoebox as your packaging. Then print the packing list and include it in the package with your return item(s) and promptly bring your return package to the nearest UPS drop-off location.

For returns via Happy Returns Drop Off, we'll issue a refund to your original form of payment the same day you drop off your item. For returns via Box & Ship, we'll issue a refund to your original form of payment once our Returns Department processes your return. Please note for both options, original order shipping fees and applicable shipping taxes are non-refundable.

For exchanges, we will ship your exchange order once the items are dropped off at either a Happy Returns or UPS location.

If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We are only able to refund items purchased on Reef.com.

Here are a few helpful tips to make the return/exchange process flow smoothly:

1. Do not combine orders. Please only send back items from the original order.

2. Please send back the exact items that you have selected in the Returns Portal to return.

3. Do not cut off the barcode at the bottom of the return label, please include that as well!

For returns via Happy Returns Drop Off, we'll issue a refund to your original form of payment shortly after drop off.

For returns via Box & Ship, we'll issue a refund to your original form of payment once our Returns Department processes your return at our warehouse in California. You will receive an email notifying you when your package arrives at our fulfillment center and when your refund has been processed.

Please note for both options, original order shipping fees and applicable shipping taxes are non-refundable.