TOP QUESTIONS ASKED
What are your shipping fees?
UPS Ground - Free
3 Day - $9.95
2 Day - $11.95
Next Day - $18.95
When will my order be shipped? When will it arrive?
All next day, 2-day, or 3-day orders must placed by 2PM ET / 11AM PT in order to ship out same-day.
Processing is subject to no issues with billing information.
You will receive an e-mail confirmation once your order has shipped that will included an estimated arrival date.
What's the status of my order? How do I track my order?
You can check your order status at any time by visiting the Track My Order page. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Why did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
How do I change or cancel an order?
If for any reason you would like to change and cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We accept Visa, Mastercard, American Express, Discover and PayPal.
Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical office, store or dealer.
Is ordering over the internet secure?
Yes. Secure socket layer (ssl) encryption is used for every transaction in order to ensure that your order is secure. Ssl encrypts the transmissions from our ecommerce servers as well as your computer. Ssl encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
What's the difference between "order date" and "ship date"?
On most websites, "order date" and "ship date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. If you opted for 2-Day shipping, you will receive your package 2-3 days after it ships.
Do you ship to PO boxes or APO/FPO addresses?
We do not ship to APO/FPO addresses. We currently do not ship to PO boxes.
What is your warranty policy?
We are excited to introduce our new Guarantee policy. REEF wants to make sure you are 100% satisfied with your purchase. We know you are busy and want you to have more time to Beach Freely. If you ever have concerns regarding the quality of your purchase on REEF.com, simply email us at email@example.com with a clear photo displaying the area of concern. In the body of your email, please include a description of the area of concern. A member of our Consumer Care team will swiftly follow up with you. We are happy to talk through any quality concerns on a case by case basis.
I bought your product on eBay, is it authentic?
To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
Can you tell me when new products or special promotions are announced?
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
What is the address book and how do I use it?
Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address... we'll hold on to it for you!
Why can't I select the color/size combination I want?
It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color.
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. Visit our Privacy Police page for more details.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
What is the Reef commitment?
We stand behind our principles.
Over the years we have learned that improving compliance is an evolving process, one that can be challenging. Yet we do not hesitate to walk away from suppliers who do not share our commitment to providing an ethical and responsible work environment. Ultimately, we know that the quality of our products depends on the strength of our principles.