Frequently Asked Questions
Order & Shipping Information
Why didn’t I receive a confirmation email for my order?
If you haven’t received a confirmation email for a recent purchase, first check your spam/junk email folder. Sometimes the automated confirmation page is sent there. Please also check that your order was placed on www.reef.com and not on another retailer site. If you still aren’t finding it, please contact us at shop at [email protected].
When will my order be shipped?
All next day or 2-day orders must placed by 2PM ET / 11AM PT in order to ship out same-day. Estimated delivery for UPS ground shipping is 5-7 business days, but with congestion in the carrier systems it could take longer. Estimated delivery for UPS SurePost is 7-10 business days You will receive an email once your order has shipped.
When will my order arrive?
You will receive an e-mail confirmation once your order has shipped that will included an estimated arrival date.
*Delivery outside of the continental United States may add 7-10 additional days to delivery.
How do I track my order?
Once your order is on its way, you'll receive a shipping notification via email. This email will contain your tracking number.
You can also track your order HERE.
Please allow up to 24 hours for shipment details to display once your order has been picked up by the delivery carrier.
If you have any questions about your order, please reach out to [email protected]
Am I able to cancel or edit my order after I've placed it?
We will always do our best to accommodate your needs. However our orders get processed super quickly so we can get them to your doorstep! As a result, we are not able to cancel or edit orders due to system limitations.
What shipping methods are available, and how long will it take to get my order?
REEF offers UPS SurePost, which takes 7-10 business days once the order has shipped, as well as standard shipping, which takes 5-7 days once the order has shipped, as well as 2 day and next day shipping methods. We do our best to ship all orders placed by 2PM ET / 11AM PT that same-day, otherwise by the following business day. Reef ships Mon-Fri, excluding Sat-Sun & holidays.
Do you ship internationally?
Not at this time.
Do you ship to PO Boxes?
We sure do!
Do you ship to APO/FPO address?
Unfortunately not at this time. But we promise we are working on it!
Commitment to Quality
I think I unfortunately received a defective product, what should I do?
I'm sorry! We only sell products that have gone through rigorous quality testing. But occasionally, mistakes happen. If your item was purchased on REEF.com, please email us at [email protected]. We handle all product issues on a case by case basis. We appreciate if you could include all relevant details in your email - your name, order number, what you purchased, and what the issue is. Extra points for photos! We really appreciate you notifying us of any defects because it helps us improve. It is our goal to make the very best products for you! If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We generally are only able to refund or exchange items purchased on Reef.com. For more information, please visit www.reef.com/pages/limited-warranty.
Do you have a warranty?
All orders placed on REEF.com are covered under a Limited Warranty. We want to make sure you are 100% satisfied with Reef products. If you have any concerns regarding the quality of your product, please email us at [email protected]. We are happy to talk to you on a case by case basis.
Limited Edition and Limited Quantities
The product I want is sold out. What can I do?
Ugh, bummer. Sorry you missed out but we want to make sure you get the next release! The waitlist is the best way to obtain a sold-out product. Go to the page of the product you want and look for a box that says "email me when available". Enter your email. Once the product becomes available, you will be personally notified. We encourage you to order it quickly once you get the email - our styles go fast!
Payments
How can I pay for my order?
Reef.com accepts all major credit cards, Paypal, and Klarna.for installments.
I sent in my return, when will I get refunded?
Your original method of payment will be refunded once we process your package at our fulfillment center. You will receive an email notifying you when your package arrives at our fulfillment center AND again after the refund has been processed. Please keep in mind that shipping fees and all applicable taxes on shipping charges are non-refundable.
Promotions & Sales
I forgot to enter my discount code, how can I apply it now?
We are unable to retroactively apply discounts once an order has been placed. If you have a discount code you forgot to use please contact consumercare@reefcom.
Can I use multiple discounts for one order?
Discounts and/or promotions cannot be stacked. If you’ve already taken advantage of a discount or promotion, we will not be able to apply another one to your order.
How do I redeem my gift card?
You have a Reef gift card, lucky you! Reef egift cards are easy to redeem. Pick out the items you love, add them to your cart, and input the gift card number during checkout.
Gifting
Do you offer gift cards?
We offer Reef eGift cards in denominations between $50 and $200. We do not currently offer physical gift cards.
You can shop Gift Cards HERE.
Why don't you offer physical gift cards?
We’re always looking for ways to be more planet-friendly—and as part of that, we only offer virtual gift cards on our site.
How do I redeem my gift card?
You have a Reef gift card, lucky you! Reef egift cards are easy to redeem. Pick out the items you love, add them to your cart, and input the gift card number during checkout.