Guarantee

DEFECTIVE GOODS: GUARANTEE CRITERIA

REEF product is guaranteed against manufacturer’s defect (from date of purchase) for a maximum of:

  • 1 year for shoes
  • 1 year for sandals
  • 1 year for apparel
  • 1 year for bags

Product covered by the REEF guarantee will be replaced at REEF’s discretion.

VOYAGE SANDALS WARRANTY:

All sandals within the Voyage collection have a lifetime limited warranty. Voyage sandals are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If defective, Reef will, in its discretion, repair or replace product or refund purchase price. Legal rights vary by jurisdiction.

SANDALS:

The following defects are covered by the REEF guarantee when claims are made within the guarantee time:

  • Loose weaving on straps (new sandals only)
  • Straps/buckles pulling out (Where soles are not severely worn)
  • Delamination of layers (repairable)
  • Glue on the straps (glue rubs off of the sole - new sandals only)
  • Stitching coming undone on logo (new sandals only)
  • Stitching coming undone on any part of straps (sandals)

SHOES:

The following defects are covered by the REEF guarantee when claims are made within the guarantee time:

  • Sole separation from upper
  • Stitching coming undone on logo
  • Seams unstitching on upper (except when due to wear)
  • Popped or missing eyelets
  • Non-matching color between two halves of pair

APPAREL:

The following defects are covered by the REEF guarantee when claims are made within the guarantee time:

  • Fraying of fabric and trims (not following wash care instructions will not fall under this warranty)

BAGS:

The following defects are covered by the REEF guarantee when claims are made within the guarantee time:

  • fraying/ripping of fabric/materials under normal use

WHAT'S NOT COVERED:

The following are NOT covered by the REEF guarantee nor are the above covered when any of the following are prevalent:

  • Fraying of straps/shoe uppers due to use/abuse
  • Deterioration as a result of water abuse
  • Sole wearing out or worn through
  • Alien abduction beam causes colors to fade
  • Skateboard/bicycle abuse
  • Cuts, scratches, burns, etc.
  • Damage caused by negligence, misuse or alteration of products
  • Damage caused by wetting non-waterproof products

ANY PROBLEM NOT LISTED ABOVE WILL BE EVALUATED ON AN INDIVIDUAL BASIS BY REEF.

If your Reef Product has any of the above defects, and you fall within the warranty timeline, please first contact the store you originally purchased them at. If they are not able to exchange them for you, please contact REEF Customer Service directly at 1-844-500-7333 for assistance. 

CANADIAN WARRANTY ENQUIRIES

An authorization number is required for all Warranty claims.  To receive an authorization number, please contact our Warranty team. 

  • Email: reefwarranty_canada@vfc.com
  • Phone: 1-877-480-7333 ext 2
  • Canadian Warranty Department Hours: Monday - Friday, 8.30AM – 6PM EST