[ES_HEADER_CONTENT]

Frequently Asked Questions

TOP QUESTIONS ASKED

What are your shipping fees?

All orders over $75 receive free ground shipping.

FedEx Smartpost UPS Ground UPS 2nd day UPS Next day
Delivery in 7-10 Business Days Delivery in 5-7 Business Days Delivery in 2-3 Business Days Delivery by Next Business Day
$5.95 $7.95 $11.95 $18.95

Holiday cut-off times

    

Type Cut-off Date
Delivery Date
ECONOMY                  12/10/2015 @11:59PM PST
12/24                
STANDARD 12/14/2015 @11:59PM PST 12/24
EXPEDITED (2-DAY) 12/17/2015  @11:59PM PST 12/24
OVERNIGHT 12/22/2015 @11:59PM PST 12/24

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday before 11:00am pst, it will be shipped the same day or the day after if there are no issues with billing information. If your order was placed on Friday prior to 11:00am pst, the order will be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

What's the status of my order? How do I track my order?

You can check your order status at any time by visiting the Track My Order page. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

Ordering

Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

How do I change or cancel an order?

If for any reason you would like to change and cancel your order, please contact our customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover and PayPal.

Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical office, store or dealer.

Is ordering over the internet secure?

Yes. Secure socket layer (ssl) encryption is used for every transaction in order to ensure that your order is secure. Ssl encrypts the transmissions from our ecommerce servers as well as your computer. Ssl encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

What's the difference between "order date" and "ship date"?

On most websites, "order date" and "ship date" are not the same. For example, if you place an order on friday at 11:00pm pst, your package will not ship until after the weekend. When you place an order, you'll see an "estimated ship date" on the order page. If you opted for 2 day shipping, you will receive your package 2-3 days after it ships.

Do you ship to PO boxes or APO/FPO addresses?

We do ship to APO/FPO addresses. However, for security reasons, we do not currently ship to PO boxes.

General

I bought your product on eBay, is it authentic?

We have been getting hundreds of complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

What is the address book and how do I use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address... we'll hold on to it for you! Go here to update your address book.

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. Visit our Privacy Police page for more details. 

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is the Reef commitment?

We stand behind our principles.

Over the years we have learned that improving compliance is an evolving process, one that can be challenging. Yet we do not hesitate to walk away from suppliers who do not share our commitment to providing an ethical and responsible work environment. Ultimately, we know that the quality of our products depends on the strength of our principles.

Learn more about VF Corporation's global compliance as it applies to the California transparency in supply chain act of 2010.